Privacy Policy
Last updated: March 2026
This Privacy Policy explains how Luminex Research Center collects, uses, and protects your personal information when you visit or make a purchase from www.luminexresearchcenter.com.
Luminex Research Center is operated by Epoca Limited.
1. Company Information
Epoca Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Company Number: 15889843
Email: support@luminexresearchcenter.com
Epoca Limited is the data controller responsible for your personal data.
2. Information We Collect
When you visit our website or place an order, we may collect the following information.
Personal Information
This may include:
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Name
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Email address
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Billing address
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Shipping address
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Phone number
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Payment information (processed securely by third-party payment providers)
Order Information
When you place an order, we collect information related to:
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products purchased
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order value
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shipping information
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transaction details
Website Usage Data
When you browse our website, we may automatically collect:
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IP address
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browser type
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device information
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pages visited
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referring website
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time spent on pages
This helps us understand how users interact with our website.
3. How We Use Your Information
We use the information collected to:
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process and fulfil orders
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communicate with you about your order
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provide customer support
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improve our website and services
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detect fraud or suspicious activity
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comply with legal and regulatory obligations
We will never sell your personal information to third parties.
4. Payment Processing
Payments on our website are processed by secure third-party payment providers.
We do not store full payment card details on our servers.
Payment processors may collect and process your payment information in accordance with their own privacy policies.
5. Cookies
Our website uses cookies and similar technologies to improve user experience.
Cookies may be used to:
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remember your preferences
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keep items in your shopping cart
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analyse website traffic
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improve website functionality
You can control or disable cookies through your browser settings.
6. Data Sharing
We only share your information when necessary to operate our business.
This may include sharing information with:
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shipping and courier companies
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payment processors
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website hosting providers
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fraud prevention services
These providers only receive the information required to perform their services.
7. Data Security
We take reasonable steps to protect your personal information from:
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unauthorised access
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misuse
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loss
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alteration
Our website uses secure encryption technologies where appropriate to protect your data.
However, no internet transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
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fulfil orders
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comply with legal obligations
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resolve disputes
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enforce our agreements
Order records may be retained for accounting and tax purposes.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
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request access to your personal data
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request correction of inaccurate data
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request deletion of your personal data
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restrict or object to data processing
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request data portability
To exercise any of these rights, please contact:
📧 support@luminexresearchcenter.com
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party websites.
11. Children’s Information
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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legal requirements
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our services
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how we process personal data
The latest version will always be available on this page.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact: