Terms & Conditions

Last updated: March 2026

These Terms & Conditions govern your use of the website www.luminexresearchcenter.com and the purchase of any products from the site.

By accessing this website and placing an order, you agree to be bound by the terms set out below.

If you do not agree with these Terms & Conditions, you must not use this website.

1. Company Information

This website is operated by Epoca Limited.

Registered Office:
167–169 Great Portland Street,
5th Floor,
London, W1W 5PF
United Kingdom

Company Number: 15889843

For any enquiries, please contact:
📧 support@luminexresearchcenter.com

2. Research Use Only

All products sold on Luminex Research Center are intended strictly for laboratory research purposes only.

Products are not intended for human consumption, medical use, diagnostic use, or veterinary use.

By purchasing from this website you confirm that:

You are at least 18 years of age
You understand the products are for research use only
You will use the products in accordance with all applicable laws and regulations
You are purchasing as a researcher, laboratory, or educational institution

Luminex Research Center and Epoca Limited assume no liability for misuse of any product.

3. Product Information

We aim to ensure that all product descriptions, specifications, and information provided on the website are accurate.

However, we do not guarantee that:

product descriptions are error-free
information is always completely up to date

We reserve the right to:

modify product details
discontinue products
update pricing or availability without prior notice

4. Ordering

When you place an order through our website:

You are making an offer to purchase the products listed in your order.
Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order if we believe the products may be used in a way that violates these Terms & Conditions.

5. Pricing

All prices displayed on the website are shown in GBP (£) unless otherwise stated.

Prices may be changed at any time without notice.

The total price payable will be confirmed during the checkout process.

6. Shipping Policy

We aim to dispatch orders promptly and efficiently.

UK Shipping

Orders placed before 1:30pm (Monday–Friday) will be shipped the same day.
Orders placed after 1:30pm will be shipped on the next working day.
Shipping is provided via next-day delivery services where available.

Orders placed on weekends or public holidays will be processed on the next working day.

While we aim to meet these delivery estimates, we cannot guarantee delivery times due to factors outside our control such as courier delays.

7. Refunds & Returns Policy

Due to the sensitive and specialised nature of research products, we do not offer refunds or returns once an order has been dispatched.

However, if you experience any of the following issues:

damaged products
missing items
an order that has not been received

please contact us at:

📧 support@luminexresearchcenter.com

within 7 days of delivery.

Our support team will review the issue and provide assistance where appropriate.

8. Damaged or Lost Shipments

If a product arrives damaged, please contact us immediately and include:

your order number
photographs of the damaged product
photographs of the packaging

If an order appears lost in transit, we will work with the courier to investigate the issue.

9. Limitation of Liability

To the fullest extent permitted by law, Epoca Limited shall not be liable for any indirect, incidental, or consequential damages arising from:

misuse of products
improper storage or handling
use outside of laboratory research settings

All products are supplied without any guarantee of fitness for any particular purpose.

10. Intellectual Property

All content on this website including:

logos
product descriptions
graphics
design elements
written content

is the property of Epoca Limited and may not be copied, reproduced, or used without written permission.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

The latest version will always be available on this page.